Frequently Asked Questions
Everything you need to know about your Hillberg & Berk experience.
What materials are used in Hillberg & Berk jewelry?
Our pieces are crafted using high-quality materials including sterling silver, 14K gold, and our signature Sparkle balls. We also incorporate semi-precious stones and crystals to ensure lasting brilliance.
How should I care for my Sparkle jewelry?
To maintain the shine of your jewelry, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in a cool, dry place and cleaning them gently with a soft polishing cloth.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygienic reasons, earrings are final sale unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship our jewelry worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Is there a warranty on my purchase?
Every Hillberg & Berk piece comes with a one-year limited warranty against manufacturing defects. If your jewelry requires repair due to a production flaw, we will fix or replace it free of charge.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.